Quality Analyst with TATA AIG General Insuranc Company Limited
This position is based out of call center. Person will be responsible for auditing the calls and sharing the feedback to the callers.
The role holder is responsible for auditing the calls
Rating the calls basis the parameters of the calls.
Sharing the reports to the respective managers.
Giving feed back to the employees basis the parameters on the calls.
The incumbent is responsible for Accurate & timely generation of Daily /
Weekly / Monthly reports.
Minimum 1-2 years similar experience as Quality Analyst / Verifier in call
center General insurance or insurance preferred
Understanding of CRM, Dialer, LMS and other relevant technology
Strong Communication Skills (Hindi/English/Regional language will be
Keen observation on the calls.
Sales Skills required.
Minimum Qualification-Graduation required.
Documents to carry
Photocopy of PAN & Aadhar
Photocopy of All Education
Photocopy of Experience ( Should have proper joining & relieving
Last 3 Payslips
Selected candidates will have thorough Background Verification
Proper documentation to be provided to ensure smooth onboarding
Salary: INR 2,50,000 - 4,00,000 P.A.
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Desired Candidate Profile
UG: Any Graduate - Any Specialization
PG: Post Graduation Not Required
Doctorate: Doctorate Not Required
Recruiter Name:Raghu Pulavarthy
Contact Company:TATA AIG General Insurance Company Limited