Roles and responsibilities
We have a requirement for the position of Team Leader with TATA AIG Hyderabad.
No. Of Positions: 02
4th June 2019 to 7th June 2019
09:30 AM to 01:00 PM
Tata AIG, 6th Floor, Imperial Towers,Opposite Ameerpet Metro Station, Hyderabad.
Job Description :
This position is based out of call center. Person will be responsible for handling a the team of 15 to 20 employees & Is responsible for achieving the targets of the team.
This role i is responsible for quality of business his / her team is sourcing
The role holder is responsible for achieving the team targets.
Person will have to target on reference & cross sell.
Person will be responsible for maintaining high morale and team spirit.
The incumbent is responsible for Accurate & timely generation of Daily / Weekly / Monthly reports.
Responsible for driving and achieving individual and team KPIs
Monitoring CC Pulse, Roster Adherence & Break deviations
Login time & Logout time to be monitored for each team member on a daily basis and ensure every
team member is adhering to their shift timings as per the schedule
Closely monitoring daily & weekly APR report
Total number of dials and talk time to be monitored every hour
Minimum 3-5 years of experience as Team Leader in sales or Retention background - General insurance or insurance preferred
Should have good knowledge of MS Excel.
Ability to Handle the team.
Sales Skills required.
Minimum Qualification-Graduation required.
Strong Communication Skills (Hindi & Hindi Mandatory)
Skills Required and Competencies evaluated:
Team Handling Skills
Ability to Drive results
Excellent Convincing Skills
Candidate should have all the documents relevant to his Previous Experience and education
Background will be a mandate to all the selected candidates
To to have a smooth On Boarding, candidates should disclose genuine details
Salary: INR 50,000 - 3,00,000 PA.
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Team Leader -(NonTechnical)
Desired Candidate Profile
TATA AIG General Insurance Company Limited
Recruiter Name:Akhila Ananthanarayanan
Contact Company:TATA AIG General Insurance Company Limited