Team Leader – Retention

0 - 3 Years

Job Description

Roles and responsibilities 

Dear Candidate,

We have a requirement for the position of Team Leader with TATA AIG Hyderabad.

No. Of Positions: 02

Walk Ins:
4th June 2019 to 7th June 2019
09:30 AM to 01:00 PM

Tata AIG, 6th Floor, Imperial Towers,Opposite Ameerpet Metro Station, Hyderabad.
Ph:040 -66864900
Job Description :

This position is based out of call center. Person will be responsible for handling a the team of 15 to 20 employees & Is responsible for achieving the targets of the team.

Key Responsibilities:

This role i is responsible for quality of business his / her team is sourcing

The role holder is responsible for achieving the team targets.

Person will have to target on reference & cross sell.

Person will be responsible for maintaining high morale and team spirit.

The incumbent is responsible for Accurate & timely generation of Daily / Weekly / Monthly reports.

Responsible for driving and achieving individual and team KPIs

Monitoring CC Pulse, Roster Adherence & Break deviations

Login time & Logout time to be monitored for each team member on a daily basis and ensure every
team member is adhering to their shift timings as per the schedule

Closely monitoring daily & weekly APR report

Total number of dials and talk time to be monitored every hour

Candidate Requirements

Minimum 3-5 years of experience as Team Leader in sales or Retention background - General insurance or insurance preferred
Should have good knowledge of MS Excel.
Ability to Handle the team.
Sales Skills required.
Minimum Qualification-Graduation required.
Strong Communication Skills (Hindi & Hindi Mandatory)

Skills Required and Competencies evaluated:

Team Handling Skills
Motivating Skills
Ability to Drive results
Excellent Convincing Skills

Candidate should have all the documents relevant to his Previous Experience and education
Background will be a mandate to all the selected candidates
To to have a smooth On Boarding, candidates should disclose genuine details

Salary: INR 50,000 - 3,00,000 PA.


Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

TATA AIG General Insurance Company Limited

Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Tata AIG General Insurance Company Limited is celebrating 18 years of service this year (2019) since it commenced operations in India on January 22, 2001. The company offers a wide range of general insurance covers for businesses and individuals and has a comprehensive range of general insurance products for Liability, Marine Cargo, Personal Accident, Travel, Rural-Agriculture Insurance, Extended Warranty etc. Each product offering is backed by professional expertise. Tata AIG General Insurance Company Limited has an asset base of approximate INR 8,035 Crs. as of September 2018, The Company has its presence in 200+ locations across India and has a workforce of 5,000+ employees including 550+ claim experts, 22,000+ licensed agents and 390+ licensed brokers, as on March 2019.
View Contact Details+

Recruiter Name:Akhila Ananthanarayanan

Contact Company:TATA AIG General Insurance Company Limited

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